Built for UK independents

Your regulars are
walking out quietly.

LumiDesk brings them back. A stamp card that lives in a text message, an AI receptionist that never misses a call, and the local visibility work that gets you found — running together on one system, for one bill.

No app for you or your customers Live in a day Cancel any time
Your shopText message · example
Today
Hi Alex — welcome to the stamp card at your shop. One visit, one stamp. Reply STOP anytime.
Alex, that's 4 of 6 stamps. Two to go.
Five weeks later
We've missed you, Alex. Pop in this week and get double stamps.
Book me in Thursday?
Booked — Thursday 2pm. See you then.
Zero
apps to download — for you, your staff or your customers
£900
what 20 recovered visits a month is worth at a £45 average spend
£39
what the loyalty system costs a month to do the recovering
£0
today. 30 days free, and we set it up for you

The £900 figure is arithmetic, not a promise: twenty returning visits multiplied by the average spend you tell us. Your dashboard counts the real number from day one, and only counts customers who went quiet, got a reminder, and actually came back.

The platform

Four problems every
independent shop has.

Buy the one that hurts most. Add the others when they earn it. Or take all four on a single bill and save.

LumiDesk Complete — all four, one bill, £450 a month. Bought separately that's £508. See the full breakdown →
How it works

You don't get a login
and a homework list.

Most small-business software fails at setup, because setup is where a busy owner gives up. So we do it.

1

Start your 30-day free trial

Card taken at signup, £0 today. Want to talk first? Book an optional 15-minute video call. If it isn't the right fit, we'll say so.

2

We build it around your shop

Reward threshold, wording, your number, your Google listing, your counter QR. Delivered set up, not as a blank account.

3

You start stamping

Staff tap a name and a button. Customers get a text. The dashboard starts counting what came back.

Why owners stay

One screen that shows the money

Every LumiDesk shop gets an owner dashboard that answers one question: did this pay for itself?

£1,125

from 25 customers who had gone quiet, got a reminder, and came back

25 returns × your £45 average spend. Only reactivation returns are counted — not every visit.

We count what we can prove. Review requests and clicks are measured; review numbers are shown as movement since you joined, never claimed as ours.

Why now

The regulars you already have are the easiest ones to lose.

Paper cards

Lost, left in a coat, unreadable after a week in a bag. You're stamping thin air.

Apps nobody downloads

A stamp card that starts in the App Store is a stamp card most people never join.

Regulars who got busy

They meant to come back. Silence from the shop feels like the shop moved on.

Reviews nobody asked for

The people who'd happily leave five stars are rarely asked at the moment it's easy.

Straight answer

We're new, and we're not going to pretend otherwise.

There is no logo wall on this page and no testimonials from shops that don't exist. LumiDesk is early, run from the Wirral, and the first shops on it are getting a founder on the end of the phone rather than a ticket queue.

What you can judge us on: the product is built and running, the pricing is published, the maths is shown with its assumptions, and you can cancel any month.

What we will never do

  • Promise you a number of Google reviews. We get every customer asked, once, at the right moment — the stars are down to the haircut.
  • Filter or intercept bad reviews. That's review gating and it puts your listing at risk, not ours.
  • Text your customers on your behalf without recorded consent. The box starts unticked.
  • Tie you into a contract. Monthly, cancel any time.
FAQ

Questions people actually ask

Do my customers need to download an app?

No. That's the whole point. They scan a QR at the counter, send one text, and the stamp card lives in their normal messages. There is nothing to download, nothing to log into, and nothing to lose.

Do my staff need training?

About ninety seconds of it. Staff open a link on the counter tablet or their own phone, search a customer's first name, and tap one button. There's no till integration and nothing to install.

What does it actually cost?

Loyalty is 30 days free, then £39 a month. Card taken at signup, £0 today, no setup fee, cancel anytime. We set it up for you. Texts beyond your allowance are 8p each — you only pay for texts that went to a real customer. AI Reception is £50 a month, websites £20, Growth £399. All four together is £450 a month. Full breakdown on the pricing page.

Why is there a charge per text?

Because a flat fee punishes quiet shops and loses money on busy ones. You pay for what you send, it's itemised, and a typical salon sends around 480 texts a month.

Is this GDPR compliant?

Yes, and it's built in rather than bolted on. Your shop is the data controller and LumiDesk is the processor. Consent is recorded with the exact wording at the moment the customer opts in, every text carries STOP, staff only ever see the last three digits of a mobile, and you can export or delete any customer on request.

What if it doesn't work for my shop?

Then cancel. It's monthly, there's no tie-in, and Loyalty starts with 30 days free. We'd rather tell you it's the wrong fit than sell you something that sits unused.

Try Loyalty free for 30 days.

We set it up for you. Card taken at signup, £0 today, then £39 a month. Cancel anytime. Prefer to talk first? Book an optional 15-minute video call.