LumiDesk Loyalty Core

Bring them back.
Without an app.

Stamp-card loyalty that runs on SMS. Regulars join from a QR at the counter. Staff stamp, remove and redeem from their own phone. No app for them. No app for you.

Built for cafés, takeaways, salons and independent shops that live on repeat visits.

09:14SMS
Your shop
Text messages · Example
Today
Hi Alex — welcome to the stamp card at your shop. One visit, one stamp. Reply STOP anytime.
Alex, that’s 4 of 8 stamps at your shop. Four to go.
You’ve hit 8 stamps, Alex. Your reward code is ABC234. Show this to staff.

QR signup

First name, UK mobile, consent unticked until they choose.

SMS stamps

A balance text on every visit you accept.

Reward codes

A unique six-character code at the threshold you set.

Staff phone commands

STAMP, REMOVE, REDEEM. No staff app.

Reactivation

One text if they go quiet. Not a campaign stream.

Review ask

One Google review ask after the first successful reward.

The card lives on their phone.
Staff stay on theirs.

No download. No till integration. Authorised staff run it by text, and a success message only comes back once the operation has actually worked.

Customer journey

Five steps from the QR to a redeemed reward. The cycle then resets.

  1. 1

    Scan the counter QR

    The card is on the counter, not in an app store.

  2. 2

    Join with a first name and UK mobile

    SMS consent starts unticked. We record it when they opt in.

  3. 3

    One welcome text

    Then a stamp-balance text on each visit you accept.

  4. 4

    A unique six-character code

    When they hit the threshold you configured.

  5. 5

    Staff redeem it

    The cycle resets. Lifetime totals are kept.

Staff

Authorised staff text the shop number. Nothing to install.

Staff commands — keep this Example
STAMP 07…Add a visit
REMOVE 07…Take a stamp off
REDEEM ABC234Redeem a reward code
REDEEM 07…Redeem against the mobile

A success text is sent only after the operation has actually worked. If it did not work, staff do not get a green light.

Loyalty Core, plainly.

The snapshot is industry-neutral. We set the reward, the timing and the wording around how you actually run the shop.

Recorded SMS consent

The box starts unticked. Consent is stored when they choose it.

Welcome, with STOP

One welcome SMS. STOP is honoured from the first text.

Stamp balance by text

A stamp-balance SMS on each visit you accept.

Unique reward code

A six-character code at your threshold — not a generic coupon.

STAMP, REMOVE, REDEEM

Staff commands from their phone, including redeem by code or by mobile.

One reactivation per quiet spell

If they go quiet, one text. Not a drip of reminders.

One review ask

After the first successful reward redemption, one Google review ask.

Simple lists

Members, pending, quiet — enough to see who is in, and who has gone still.

No app. No customer portal. No points-for-spend, referrals, birthday campaigns, till integration or ROI reporting. If you need a website, a diary or AI replies, those are add-ons — below, on purpose.

The regulars you already have are the easiest ones to lose.

Not because they fell out with you. Because the card fell apart, the app never got downloaded, they got busy, and nobody asked for the review.

Paper cards

Lost, left in a coat, unreadable after a week in a bag. The shop is still stamping thin air.

Apps nobody downloads

A stamp card that starts in the App Store is a stamp card most people never join.

Regulars who got busy

They meant to come back. Life happened. Silence from the shop feels like the shop moved on.

Reviews nobody asked for

The people who would leave a Google review are rarely asked at the moment it would be easy.

LumiDesk Loyalty Core is the quiet version of all four: a stamp card on the phone they already carry, run by staff from the phone they already use.

When you want more than loyalty

Around the shop, not instead of the card.

These are LumiDesk add-ons. They are not Loyalty Core, and they are not the reason to start.

Websites

A site that is fast on a phone and actually yours.

CRM and calendars

People, visits and the diary in one place.

Deposits and booking links

A link that takes the booking, and a deposit if you want one.

AI-generated social content

Posts written for your shop, ready to use.

AI receptionist

AI replies for Facebook, Instagram, phone calls and SMS.

None of this sits in Loyalty Core. Add a piece when it will earn its keep.

Walkthrough. Set-up. Then you stamp.

You do not get a login and a homework list. We set it up around the shop, then you start.

1

A 20-minute walkthrough

Your trade, your reward, whether this is even the right shape.

2

We set it up

Reward, QR, authorised staff numbers, Google review link, privacy notice URL.

3

You start stamping

Staff use the commands. Regulars use the QR.

Walkthrough video to follow.

Pricing on the walkthrough.

We’ll fit it to how you actually run the shop. No public tariff on this page — and nothing carried over from older LumiDesk plans that were not Loyalty Core.

Existing LumiDesk add-on work (websites, booking, AI replies) is quoted separately.

Cancel anytime. Terms on the walkthrough — nothing invented here.

Book a 20-minute walkthrough

Twenty minutes.
Your shop, not a script.

Your reward, your staff, whether Loyalty Core is the right first move. No pitch deck.

Personalised to how you run the shop
20 minutes, no obligation
Zoom or phone

Nick@lumideskai.com

+44 7401 144361 · phone / SMS

Book below — or email / call if you prefer.

Prefer to write first?

Send a note and we’ll come back to you. Or email or call Nick directly.

Nick@lumideskai.com

+44 7401 144361 · phone / SMS sales

lumideskai.com · lumideskai.co.uk

Cancel anytime
We’ll talk terms on the walkthrough — nothing invented on this page